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Guide missing - solved

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Hi, I own a UE55F9000, a 55 inch 4K TV from 2013.

I had an issue with digital dropout and the last time that occurred I simply removed the cables, sprayed them with contact spray, and that solved the issue.

That issue returned though on a different channel.  Again, I used contact spray and the issue was solved, however the Guide feature had vanished.  When I would click on Guide, I would receive a message that it was unavailable and for me to check my Aerial setting ... or something to that effect.

I tried resetting, a hard reset, and that had no effect other than wasting my time.

Eventually I went to Menu \ Broadcasting \ Aerial and I saw Cable was selected (as it should be).  I changed the setting to Satellite and was prompted further regarding Time (or Clock), Auto or Manual.  I chose Auto and exited the Menu.

I now had no channels and so I went back and selected Cable, the correct setting for my situation. 

That did the trick.  I'll assume since Guide is Clock \ Time dependant that reselecting Auto for Clock or Time solved the issue though in order to access Time or Clock I first had to change the input from Cable to Satellite (and back again)..

At any rate, this worked for me, maybe this will work for others.



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ChrisM Moderator
Moderator

Thanks for sharing, @davehorne!

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