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BBC iPlayer not working on UE32ES5500K TV Smart Hub

New Member

I have an F8000.  After signing up for the first time, iPlayer just showed me a black screen.  This worked for me:

Press Menu, Select 'Smart Features', find and select 'Reset Smart Hub' - enter your pin (see other threads on what this might be - I knew mine :o) ).  Wait.

It will remove installed apps and accounts...  and re-add its 'required' ones - I ended up with some new ones, as well as 'changed' ones.  iPlayer has since worked a number of times.

First Poster

I too had this problem on my 2014 UE40 television and the above solution worked well. Thank you

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