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BBC Iplayer not working

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Apprentice
Just checked again. All good.
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Apprentice

You lucky thing! Nice!

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Moderator
Moderator

Hi all,

 

Updated official TV Support page link that has a little more info/clarification on the BBC iPlayer issue here: https://www.samsung.com/uk/support/tv-audio-video/bbc-iplayer-software-update/ 


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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First Poster

Thanks for the update @AntS. Much appreciated

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Observer

I hope the fix for these h models wont be long in coming i use the app a lot and have 3 h models in the household.thankyou.

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First Poster

AntS Thank you for the update.  Having read your latest 'clarification', I see that my TV model (and many others) now falls into a new category "The update will not currently apply to the models listed below. A solution for this is currently being worked on. A full list of ‘H’ range models can be seen further below: UE22H, UE32H, UE40H, UE46H, UE48H, UE50H, UE55H, UE60H, UE65H, UE75H)."
This is in addition to the models that you had already listed as "The update will also not work for the models listed below (sold 2013 to 2015). We aim to provide an update for these models early in 2020: SEK-1000/XC, SEK-2000/XC, SEK-3000/XC, UE82S9WATXXU, UE32S9AUXXU, UE40LS001AUXXU, UE32LS001AUXXU, UE24LS001AUXXU"

Samsung have wasted the time of me and many others (most of whom will not have contacted you via this suppot page), Samsung also seem to be likely to do nothing to fix the problem. Are Samsung trying to make sure that when people purchase their next TV they make sure that it is not from Samsung?

 

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Apprentice

Hi, 

FAO any owners of a H Model.  

I found this on another community chat 'iplayer suddenly not working on UE22H5600 or UE485700' .  I have tried it and it worked on mine.  I did not have to do the second part.  I am not sure why it has not been added to this thread.  It was added about 3 hours ago.  Whether it still works tomorrow is another matter.  The message remains which is a bit concerning.  Good luck to all!samsung.PNG

View solution in original post

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Observer

Just tried this and it works. My bbc iplayer is now working again. Many thanks for posting this. 

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First Poster
This workaround worked for me too (UE48H6400AK). Lot of faffing about over the past three days resetting and reloading all the apps to no avail but this workaround worked 2nd time I tried it (no idea why 1st time didn't work). Support now needs to update their Solutions & Tips page to advise others and then work out the root cause and fix that too.
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First Poster

@Kath54 wrote:

Hi, 

FAO any owners of a H Model.  

I found this on another community chat 'iplayer suddenly not working on UE22H5600 or UE485700' .  I have tried it and it worked on mine.  I did not have to do the second part.  I am not sure why it has not been added to this thread.  It was added about 3 hours ago.  Whether it still works tomorrow is another matter.  The message remains which is a bit concerning.  Good luck to all!samsung.PNG


Amazing - this works on ue32h6200.  iPlayer now working again.  Thanks!!!!

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