Re: Apps storage space issue - Page 68

Tony47 · ‎13-12-2018

TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps.

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

Fernando-2 · ‎06-10-2019

It wouldn't appear so. I'll be honest I'm not sure they know their a**e from their elbow. It doesn't help that they're pretending each incident is isolated.

Tony47 · ‎06-10-2019

@abrar-mohammed wrote:
You are 100% correct Tony. Samsung seem to be playing the "ignorance is bliss" game. I've called them half a dozen times now and spent 10+ hours on the phone. Every time it's the same routine and questions and same conclusion - they say the issue has been escalated and they will update me when there's an update. I asked for an eta and they refused. So eventually I played the hard ball and said I want a refund because I've not paid a premium price for a faulty product and if they cannot provide a fix or an eta then they need to refund me. I also told them that I've initiated a refund process through my credit card company under section 75 protection.

It seems to have made a difference because they said they now believe that the issue cannot be resolved remotely and they will send an engineer to my place to resolve this. I'm hoping to get a call from the local firm to fix the time for the appointment now.

Will update you all in due course.

Abrar

Abrar, in a way this is even worse as Samsung actually know that sending an engineer won't fix the issue. They've done this many times before and are wasting everybody's time. The pantomime will be: engineer turns up, checks your TV and says that his board has exactly the same amount of memory as the existing board, therefore there's no point in installing it. Or, he will keep quiet, do what he was sent there to do and then you'll discover ( as happened with Fernando) that nothing has changed.

Tony47 · ‎06-10-2019

@Goody1 wrote:
Ooh, and here I was, thinking positive over the Samsung response, should have known better!! Silly me!

I know, what were you thinking lol.

I'm the OP of this thread, which I started in November last year after I discovered the issue on my NU7500. Since then there has been a huge number of people adding to the thread and documenting their experiences with Samsung and their retailers. Always the same. If you keep pushing and remain persistent you'll get there but it's a real job of work. Even with a reputable retailer like John Lewis it took me four months to get a resolution.

Fernando-2 · ‎06-10-2019

Has anyone had any success with Argos? They've told me they want an admission that there is a fault in writing from Samsung - has anyone even managed to get this from Samsung?

Tony47 · ‎06-10-2019

@Fernando-2 wrote:
Has anyone had any success with Argos? They've told me they want an admission that there is a fault in writing from Samsung - has anyone even managed to get this from Samsung?

I can't remember how good Argos were on this issue. Regarding Samsung, if you can do your communication with them using online chat rather than the phone (and save the chat), by stating that the issue is being escalated/they're sending an engineer, that is an admission that there's a fault.

Generally they always crack when pressured by a retailer. They will ignore the end user completely but a national retailer will get results. In my case it was JL. They put their own TV repairers on the case and they said there was no resolution, so JL went back to Samsung and insisted on an RMA number. Samsung resisted for two whole weeks! Eventually they cracked and I got a full refund from JL.

Usually the retailer won't swap out the TV or refund it until they have this magical number from the manufacturer, so you'll have to pressure the retailer to pressure Samsung. it's a horrible, tedious experience but it does work. Having said that, retailers are bang out of order in adopting this approach as the legal responsibility is with them and they shouldn't rely on a safety net before taking action.

mazzinia · ‎06-10-2019

I think my experience at this point is a bit different, in a probably weird way.

I have a 40nu7192 and the same total storage shown as you all. "but" the free space keeps staying at 11% ( around 100mb ) no matter how many things I install.

It would drop down by 15, if installing a 15mb app, but then after a short while it would report back the old free amount.

Today I've even installed an app ( that sadly is not working in italy, seems region locked ) and the free storage didn't even change by a bite. (and no, no changes when I then removed the same app)

SW version 1270.6

abrar-mohammed · ‎07-10-2019

Morning Tony, All,

Right, so I just received a call from a local company who told me that Samsung have asked them to replace the board on my TV ASAP.

I told the lady on the phone that I've been following the Samsung forums and many owners have reported this issue and also mentioned that replacing the board is not going to fix this problem.

She told me that Samsung have informed that this is a temporary workaround only. Samsung would like to my TV board back so that they can do some testing on this and there will be a permanent resolution for this issue.

The engineer is booked for this week Friday 11/10 – so will keep you all posted.

Thanks

Abrar

abrar-mohammed · ‎07-10-2019

Morning Tony, All,

Right, so I just received a call from a local company who told me that Samsung have asked them to replace the board on my TV ASAP.

I told the lady on the phone that I've been following the Samsung forums and many owners have reported this issue and also mentioned that replacing the board is not going to fix this problem.

She told me that Samsung have informed that this is a temporary workaround only. Samsung would like to my TV board back so that they can do some testing on this and there will be a permanent resolution for this issue.

The engineer is booked for this week Friday 11/10 – so will keep you all posted.

Thanks
Abrar

juggy503 · ‎07-10-2019

Hello Tony, fellow victims,

Class action, anyone? Just throwing it out there. I think the lack of storage space is effecting how the tv runs also. I constantly have to physically unplug the tv about every hour b/c it becomes unresponsive and sluggish when trying to navigate around the menus. No remote response and the one button on the tv gets no response either.

I'm gonna search around and see if there's any custom firmware I can install on this thing like the SammyGo custom firmware but these are steps that nobody should have to revert to. I've tried thumb drives, SSDs, and even a 3TB Sata HDD with USB adapter. If Samsung could at least release a firmware update that would allow external memory to be used as internal that would help a ton. Also the ability to delete all those God forsaken bloat apps that take up 90% of the memory.

Imagine if they did this with a Galaxy phone. The $hit storm would be raining down hard. Any ways just wanted to put this out there and throw my experience into the pile. Maybe it will grow big enough to where Samsung will start taking some accountability.

Good luck everyone!

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mazzinia · ‎08-10-2019

After how much time (months) did it start to be unresponsive ?