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Amazon Prime Video TV app stopped working after Jan 2019 update

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About 2wk ago (end Jan 2019) the Amazon Prime app on my Samsung UE55ES6300 smart TV was updated and since then it tries to load but then after about 15 seconds waiting at the Prime logo, an error message comes up and there is nothing more can be done but exit the App. The error message displays basic data like version numbers etc and simply tells you to go to Amazon.co.uk/videohelp but there is no specific Error Code displayed to work with. One thing I did notice is that the timestamp is displayed specifying 1st Jan 1970 but I know the date on the TV itself is accurate so I suspect there is a symptom here.

I've tried all the online advice I could find already such as power cycling, uninstalling and reinstalling etc. Everything is up to date with firmware etc and I also waited for the latest smart hub software to get a fresh update in case it was that but to no avail.

Anyone else experience this recently? Any solution?

primeerror.jpg

3 REPLIES
First Poster

SALVE una procedura da seguire dopo un aggiornamento su i smartv.  1-- resettare tv. ....2 non memorizarre i canali saltare le procedure.....3 andare su smart tv e vedere l loro funzionamento ..fatto questo se è tutto ok ..ritornare su memorizza canali . dovrebbe funzionare . mi faccia sapere.

First Poster
purtroppo quando si eseguono gli aggornamenti le smart v entrano in stallo non sto qui ha spiegare il tutto... comunque mi è sucessa la stessa cosa se vuole provrare la procedura è la seguente: 1) impostazioni reset di fabbrica...((2 NON MEORIZZARE I CANALI saltare le procedure di memorizzione canali.... 3) andare su smart tv e verificare le funzioni app..amazon ecc.. se tutto fuziona ,ritoranare al menu di ricerca canali... fare ricerca memorizzare il tutto e dovrebbe andare tu a posto..NOTA BENE non tutte le smart tv questa procedura è efficace.. provare non costa nulla...
Superuser I
Superuser I

@GMatt wrote:

About 2wk ago (end Jan 2019) the Amazon Prime app on my Samsung UE55ES6300 smart TV was updated and since then it tries to load but then after about 15 seconds waiting at the Prime logo, an error message comes up and there is nothing more can be done but exit the App. The error message displays basic data like version numbers etc and simply tells you to go to Amazon.co.uk/videohelp but there is no specific Error Code displayed to work with. One thing I did notice is that the timestamp is displayed specifying 1st Jan 1970 but I know the date on the TV itself is accurate so I suspect there is a symptom here.

I've tried all the online advice I could find already such as power cycling, uninstalling and reinstalling etc. Everything is up to date with firmware etc and I also waited for the latest smart hub software to get a fresh update in case it was that but to no avail.

Anyone else experience this recently? Any solution?

primeerror.jpg


Did provide similar information on another thread in reelation to a Blu ray Player, just  to let you know that according to Amazon prime some 2012 Samsung TV  models are no longer supported.  I am afraid the ES6300 is such a model.    Amazon Support 

 

Perhaps there will be a definite list in due course.

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