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Samsung appliance app nor working

First Poster

I have a Samsung double oven that the app no longer talks to.  When I try to add it back to the app, it cannot find the AP.  It sees the AP just fine when I look at the oven control panel.  I've removed and readded both my refrigerator and cooktop and they find the AP just fine.  I'm currently using an Galaxy S7 running Android 7.  I've already tried reinstalling the app but to no avail.

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KellyM Moderator
Moderator

Hey @WarEagle,

 

What's the model code of your Oven?

First Poster

MC - NV51K7770DS/AA

TracyR Moderator
Moderator

Thanks for that!

 

What version of the app are you using, you can find this on the Google Play store on the app page at the bottom of the page.

 

:womanhappy:

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First Poster
3.1072.19.188
First Poster

I think the oven's firmware may be the problem.  I went to a local retailer and tried to connect to one of their floor models and it worked just fine.  It was also running an older firmware than mine.

My current firmware is TIZEN 2.3.0 (WALLOVEN.PP.US.20170417.0637) 

The firmware on the store unit that is working is TIZEN2.3.0 (WALLOVEN.PP.US.20160811.1833)

TracyR Moderator
Moderator

I've forwarded this over to some of our Home Appliance wizards for some further advice!


Myself or one of the other moderators will get back to you as soon as we get a responce.

 

:womanhappy:

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TracyR Moderator
Moderator

Hey @WarEagle

 

Where are you based? Your model seems to be a US model.

 

Can you confirm if you'd tried connecting the oven to WiFi and updating the version?

 

:womanhappy:

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First Poster

I am in the US. The model is at the latest firmware according to the display panel.

TracyR Moderator
Moderator

Thanks for confirming! I'd strongly recommend getting in contact with our friends in the US. 

They'd be able to provide you with the relevant support as device parts and functionality can differ from region to region.

 

Their info can be found HERE or you can access the US Community page HERE.

 

:womanhappy:

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