14-10-2019 07:39 PM
I have a week old A50 and the first occasion I tried to send a picture it failed. I then sent a picture from my wife's phone it was received. I have approached Giffgaff and have a set of apn details to enter. Editing the current apn settings is impossible, they are greyed out. Setting up a new apn with the correct settings leaves an apn that is not recognised by th3 phone and is unselectable. Can anyone suggest a way around this problem
Solved! Go to Solution.
14-10-2019 09:10 PM
Phones take APN directly from Providers as a SMS message imput mode with the info and the terminal translade to the APN later. You receibe the message when you active the Sim Card as default. You can request a SMS with this info to your providers too.
Is your telephone free for all providers?
I have next info for you, you can compare with your information and test.
Good Night
15-10-2019 02:46 PM
Sorted. In the connections section there is a Sim Card Manager. I only have one sim in so looked at that and selected mobile data and saw that it said off, changed that to sim 1 changed the apn to my self prepared Giffgaff apn with the data given in your earlier message, rebooted the phone and it now works. Thank you so much for your help
14-10-2019 09:10 PM
Phones take APN directly from Providers as a SMS message imput mode with the info and the terminal translade to the APN later. You receibe the message when you active the Sim Card as default. You can request a SMS with this info to your providers too.
Is your telephone free for all providers?
I have next info for you, you can compare with your information and test.
Good Night
14-10-2019 09:48 PM
The apn file that was installed automatically when the sim was installed has the same information as you have provided except for the server and the MMSC where in the address there is are extra characters mms. between the mmsc. and the media messaging. It is impossible to edit these out. When I add a new apn with that data it is not recognised and is unselectable.
the phone is free to all providers. I will try to get Giffgaff to send a new file.
14-10-2019 09:50 PM - last edited 14-10-2019 09:51 PM
Then could be an error. Try this ones or speak with your provider Giffgaff
14-10-2019 11:58 PM
I tried the settings you gave and the addition of the authentication type to PAP plus apn type changed from mms to default,mms allowed the apn to be selected. Sadly it still would not send a mms message. Thank you for your help it was appreciated.
15-10-2019 12:26 PM
Then do not hesitate and go to your operator, it is their job to guarantee the correct service and especially if it is a bad autonomous configuration. They have more resources and means to solve it than us as customers, outside the service they provide
They will fix for you, I'm sure about it
15-10-2019 02:46 PM
Sorted. In the connections section there is a Sim Card Manager. I only have one sim in so looked at that and selected mobile data and saw that it said off, changed that to sim 1 changed the apn to my self prepared Giffgaff apn with the data given in your earlier message, rebooted the phone and it now works. Thank you so much for your help
15-10-2019 08:23 PM
Thanks very much for understand the system and let us this valious info with your problem to all
Good night
18-01-2021 02:34 PM
THERE IS NO SIM CARD MANAGER