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Sound Bar connection drop out

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First Poster

Why does my sound bar sometimes not connect when I switch on my TV?

1 ACCEPTED SOLUTION

Accepted Solutions
First Poster

First of all, I would recommend  you to check the Wi-Fi signal reception of your soundbar.

It is so easy to check with Multiroom app which is available at Google Play Market.(I believe you are using it already)

Just open Settings - Network Status then it will show you Wi-Fr signal receptions for each speakers. 

 

If you are using your soundbar connected to your TV via the Bluetooth(or TV sound connect), I will not use it.

Because there are a lot of interferences in 2.4GHz wireless frequency area which is used by the Bluetooth and other wireless devices including Microwaves as well.

 

hope this would be helpful.

3 REPLIES 3
First Poster

First of all, I would recommend  you to check the Wi-Fi signal reception of your soundbar.

It is so easy to check with Multiroom app which is available at Google Play Market.(I believe you are using it already)

Just open Settings - Network Status then it will show you Wi-Fr signal receptions for each speakers. 

 

If you are using your soundbar connected to your TV via the Bluetooth(or TV sound connect), I will not use it.

Because there are a lot of interferences in 2.4GHz wireless frequency area which is used by the Bluetooth and other wireless devices including Microwaves as well.

 

hope this would be helpful.

First Poster
 
New Member

Where is the fix? I have had the Samsung Q7 Series (55) tv and Samsung Soundbar MS650 for 6 months. In that time the soundbar will stop sound even when it still shows as connected. The soundbar needs to be reset before it will work again. I can switch to other devices using SmartThings. This is not a WIFI issue it is some Firmware issue between the TV and the soundbar. Where is the fix for this?

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