Watch ultra crashes

GeoffAnderson · ‎01-01-2025

Bought my galaxy watch ultra less than a week ago and it crashes at least 3 times a day. It just stops and turns back on , any app used or scrolling seems to crash it . Any help is appreciated?

JAMES4578 · ‎01-01-2025

Hi @GeoffAnderson have you tried Resetting,Settings-General-Reset. you could also wipe the cache partition via Recovery Menu. see details in video here:

If still not resolved option to Factory Reset via same Menu.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

GeoffAnderson · ‎01-01-2025

Tried it, taking it back to the shop tomorrow, thank you .

JAMES4578 · ‎01-01-2025

Oh right,fine. Pity the Troubleshooting did not help.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

BandOfBrothers · ‎01-01-2025

Would you let us know how you get on please @GeoffAnderson

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

GeoffAnderson · ‎01-01-2025

Sure i will

GeoffAnderson · ‎02-01-2025

So it's seems the watch was faulty, took it back to the shop. They agreed it was crashing and gave me a replacement watch ultra, seems to be working without any glitches, thanks for all the help .