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Original topic:

Watch strap pin is missing

(Topic created on: 13-12-2021 08:43 PM)
Skromak
First Poster
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Wearables
Twice the live chat has been ended by the agent for no reason and twitter support doesn't want anything to do with it.

One of the agents said I need to return everything on my order including my new s21 ultra and Galaxy watch 4 classic, which seems absurd!

Basically one pin is missing from one side of the silicone strap, the other is fine. Why is it so hard for it to be replaced?

Surely I am eligible for a refund/replacement/repair?

Thanks, Sam.
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1 REPLY 1
xSteveuk
Maestro
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Wearables
Hi
This page maybe helpful

Find an Authorised Service Partner

https://www.samsung.com/uk/support/service-centre/
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