After last software update my Watch lost ability to count laps while swimming. Previously it worked quite well, even detecting style. Now regardless of the style of swimming the distance is always zero.
I tried rebooting and resetting. Must be a software bug introduced in last update. I saw some posts on reddit complaining about the same.
Is someone in Samsung working on a fix ?
I tried all kinds of swimming pool lengths and training modes, but it doesn't help, because the Watch cannot count a single stroke I am making, no matter a swimming style.
It is clearly a software bug introduced with the last OneUi update, so I don't expect going to a service will help much.
Are your programmers at least investigate that bug ? I saw same issues reported on Internet.
Same issue here. My Sport was uncannily accurate at tracking laps, split times, and strokes up until about a week ago. As of about 1-2 weeks ago (coincidentally about the time I noticed that my watch had clearly experienced a software "update" because the appearance of many of my screens was clearly different than before. . . ) my Sport doesn't count a single lap in swimming mode. Nothing. The timer starts, but it just runs continuously until I stop swimming and manually press the Back button to stop it. As previous posters have noted, my total distance and lap counts are both 0. The workout is uploaded to the Samsung Health app on my phone, but it only says that I swam for XX minutes. There is no lap data at all.
I downloaded the Swim dot com app to my watch and phone and using Swim my watch DOES give me a lap count with split times, etc. So, it's NOT my watch. It's the Samsung software IN my watch. Software which was working perfectly well before it was "updated" a week or two ago.
VERY ANGRY about this. Samsung needs to figure this out and revert the software to whatever it was previously - when it worked!
I tried first time this swimming app in my Gear S3 yesterday and experienced same poor behauviour. I could not get any laps counted. Just time and pulse. I tried to make different kind of turns at the end of pool, but nothing helped. This could be very nice app if it worked. No more abacus. Or wait, no one hasn't fixed this issue in over a year!
Watch is SM-R760, OneUI 1.0, Tizen 188.8.131.52 and version R760XXU2ESF2