Watch burn

[BiancaBMu]

My Galaxy watch C52E just burned my wrist exactly where the lazer measures. I can smell the burned flesh on my wrist and watch. I have now taken off my watch and won't wear it again. Please help. Thanks so much.

[HootleTootle]

C52E? Doesn't sound like a Samsung Watch model?

Also seems unlikely a LED would burn your skin. It's not a laser.

[Piper123]

Hey there and welcome to the Samsung UK Community Forum

Sorry to hear of your issues. Firstly are you sure this is a genuine Samsung watch? Don't recognise the watch info.

In a small number of cases, people's skin reacts badly to a product and the only solution is to stop using such product.

How long have you had the watch? If still under warranty, would be worth getting it checked out by Samsung engineers. Contact Samsung Customer Service for advice.

[Glenntech]

If you are in the UK.
Please send a Direct Message from your Members Profile to @Sam_UK
If your outside of the UK, then contact Samsung Customer Support in your region.
Give a full explanation and keep photos of the issue caused as can assist with trying to find a resolution to the issue

[AndrewL]

@BiancaBMu: I'm sorry to hear that you have have encountered this issue while wearing your Galaxy Watch. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...