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Original topic:

Watch Active 2 ECG not working

(Topic created on: 22/02/21 18:39)
Iescaunare
Apprentice
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Wearables

I got the ECG update today (Norway), but I can't get the ECG to work. It just stays on the screen telling me to put my finger on the button. I've cleaned the watch, and moisturized my wrist, but still nothing.

I found a Reddit post telling me how to enter Test Mode. In 2TEST my L-0 value was 6, which they say means some sensor isn't working. Can I do anything about this, or do I have to send it in for repairs?

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6 REPLIES 6
Rob99
Explorer
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Wearables
if you have a faulty sensor then I would think repair would be your only option
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Ang86
New Member
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mine doesnt measure always...i have to try and try aaand try and try to eventually make it work??? for the whole day i managed to make 5 readings only...what is 2Test? how do I do it?
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Ang86
New Member
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Actually I found it. My L-0 value is 1, if someone knows what that means...
Iescaunare
Apprentice
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Wearables

Apparently any L-0 value other than 0 means something in the ECG isn't working.

If anyone else wants to check:

  • Type *#0*# on watch keyboard (in the Phone app)

  • Tap 7 Times on testmode

  • Scroll down and tap on "2TEST"

  • Put your finger on the top button and wait to get "L-0" value

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Ang86
New Member
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Wearables
thank you ever so much. i had a chat with the samsung support team and they suggested to file a report via the galaxy wear app. tap on the left up corner then contact us then file a report. also describe well the issue you have so they can gather more data. hope that helps. if i have a response will post here if they give me a resolution
MisdaT
Observer
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Wearables
I got 5 for L-0 value...
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