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Very disappointed with watch strap

(Topic created on: Monday)
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ip33
First Poster
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My Galaxy Watch Ultra Peak Form strap basically unravelled after a few months use. I sent it back and Samsung will only examine it for a £30 fee! It's obvious that it's failed, but they will not replace it. 

I've been a Samsung customer for many years but probably not any longer. I feel this is sharp practice. A Watch strap should last a lot longer than a few months.

Very disappointed with the lack of customer service.
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2 REPLIES 2
johnz237
Black Belt 
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Hi! Welcome to the Samsung Members community.

£30 to examine a £40 strap isn't right....I'm sure straps, if bought separately, have a 6-month warranty?
TechZilla
Samsung Members Star ★
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That doesn't sound right to me, charging £30 to examine a watch strap? Have you tried going to a Samsung store?
TechZilla - Samsung Members Star
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