Sleep tracking on watch 7 not working well

[Parisamh]

I gotta talk about the problems in sleep tracking on my watch 7. First of all it does not measure naps. My miband 5 from 4 years ago was doing. No nap at all. Second it actually doesn't understand when I sleep and wakeup. Today I woke up at 8:02 and was using my phone since then. Then the watch told you slept until 8:22. It couldn't even realize I was using the phone. The other day, I woke up in the morning then fell asleep 20 minutes later for 2 hours. Again it did not count it. I was asleep for 2 hours. Why there is so much problem in the sleep tracking? (Gotta say before this I had miband 5, which measure everything perfectly)

Does anybody have suggestions? Previous models are better? Should I change it with 6 classic?

[Andrea_C1]

Hi @Parisamh, 

please be advised that in order to record sleep correctly, the following parameters must be met:

• You wear the watch during the night

• You don't wake up for more than 2 hours, then fall asleep again

• You sleep for at least 3 hours between 8:30 pm and 1:30 pm the next day

Consider that the system works by means of an algorithm that takes into account several parameters, and when these are met, the measurement is started, and we can guarantee that this is done under the conditions indicated above. If afternoon rests are not detected but night rests are, we are not dealing with a malfunction.

I remain at your disposal.

Have a nice day!