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Samsung watch active has burnt my wrist

(Topic created on: 29-01-2020 07:57 PM)
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Tony115
Apprentice
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After receiving the watch as a gift on my birthday 2 weeks I have been wearing it since and only noticed today that it has burnt my wrist also a tingling sensation 

I would like to know what samsung are doing to fix this problem 

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2 REPLIES 2
Tony115
Apprentice
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This is the burnThis is the burn

 

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SaudA
Troubleshooter
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Hi @Tony115. Please check the following:

When you wear the Galaxy Watch for a long time or do a high-intensity exercise while wearing it, skin irritation may occur due to friction and pressure. If you are wearing your Galaxy Watch for a long time, remove the Galaxy Watch from your wrist and do not wear your Galaxy Watch for several hours.

Skin irritation may occur due to an allergy, environment factors, other factors, or when your skin is exposed to soap or sweat for long periods. In this case, stop using your Galaxy Watch and wait 2 or 3 days for the symptoms to ease. If the symptoms persist or worsen, immediately call your doctor.

Make sure your skin is dry before wearing your Galaxy Watch. If you wear a wet Galaxy Watch for a long time, your skin may be affected.

If you use your Galaxy Watch in the water, remove foreign materials from your skin and Galaxy Watch and dry them thoroughly to prevent the skin irritation.

Do not use any accessories except the Galaxy Watch in the water.
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