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Original topic:

samsung S7 oreo update issues

(Topic created on: 01-05-2018 06:10 PM)
fredblogg
Apprentice
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Wearables

Hi

I downloaded the new update this morning and started the install on my galazy S7 it is now 9 HOURS LATER and it is still installing !! whats going on with this thing my phone is now useless can't do anything with it !!!

 

Andy

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91 REPLIES 91
magsiesss
Journeyman
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Wearables

Thanks for the prompt response.  I am nowhere near a Samsung shop ..... probably nearest place is London somewhere which is about 5 hours drive!

 

Not impressed with Google continually asking/demanding more and more personal info from me .... this is making me move one step towards the dreaded Apple .... Its my own phone - not on contract so cannot even contact my phone company.

 

Samsung & Google .... a combo I am not liking

fardex
First Poster
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Wearables

same here - updated last night to oreo - now stuck on restart - having to wait for battery to run down so as I can do a hard reset (1st try doing a soft reset and it just started the same process again)

magsiesss
Journeyman
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Wearables

Good luck with the re-set.  I tried that and it didnt work for me.  I contacted Samsung helpline via Twitter who suggest I return the phone to them.  Will do that next week as all I have now is a brick.

 

 

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chris1123
Journeyman
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Wearables

Got the update friday 4 may. It killed my s7 edge (blinking 'SAMSUNG', then nothing). Samsung support useless. Didn't admit an issue. Provider ee were better - suggested going to Samsung shop. Went Saturday. Luckily not too far. Had to leave it 3 hours. Shop did factory reset. Back to Android 7. Many hours of reinstalling, resetting. Much stuff lost. (Didn't do backup.) Pathetic, Samsung.

fardex
First Poster
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Wearables
luckily the hard reset worked and the phone is up and running on Android 8 - had to reinstall all apps but since then its been ok
Cybervision
Explorer
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Wearables

Glad you managed to resolve and end up with android 8. I'm going to wait to update for a while.

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chris1123
Journeyman
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Wearables

I'm trying to get through to support. Left my number about an hour ago.

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fredblogg
Apprentice
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Wearables

when i did my hard reset it auto updated to oreo so got it sorted myself without traveling the 30 mile to the shop thankfully.

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Cov
Journeyman
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Wearables

Same here. And rather than waiting for the battery to run down, vol-dwn/pwr when charging turned it off to enable hard reset without a wait. Vodafone uk had previously said that it would need to be returned or replaced. All apps are downloading automatically at the moment thanks to Google backup

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redsquirrel
First Poster
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Wearables

I also had to wait for the battery to run out before I was able to do a hard reset - Power + Vol Down (held down together for 5 to 10 secs) just did a soft reset which went back to the same hung state.

 

My phone is now back up and running and I am back to where I was nearly a week ago.

 

 

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