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Samsung Pay PIN not working for Galaxy Watch

(Topic created on: 02-03-2024 04:49 PM)
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WillD81
Student
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Hi,

I just pulled my old original galaxy watch out of the cabinet to start using it again. I reset the watch and connected it to my current phone. I've reset Samsung pay 3 times now. The pin I'm using for Samsung pay is not working on the watch. I just did the last one before it resets on me AGAIN and have to call my banks again to activate my cards. This is very annoying! Can someone please help???

 

4 REPLIES 4
TechZilla
Samsung Members Star ★
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When you setup up your watch and Samsung pay on your watch it will ask you to add a pin or pattern on your watch screen so I don't understand how it is not working? It can be different to the one on your phone and Independent from your phone. So did you do this?
TechZilla - Samsung Members Star
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WillD81
Student
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I'm currently using a Galaxy S20FE. I set up both Samsung Wallet and Wearables. One of the two, I can't remember which one, asked if I wanted to use fingerprint or pin. I chose pin. The other did not ask for a pin at all during setup. I had to call my banks to add my cards to both, Wallet and Wearables individually.

I set them up on my phone, not the watch. I can't get into any Samsung pay anything on my watch without the pin.

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TechZilla
Samsung Members Star ★
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That doesn't make sense, the one that asked for a fingerprint or pin is Samsung pay on your phone. You can't use Samsung pay on your watch unless you have setup a pattern or pin on the watch and it won't let you even setup it up on your watch. Have you checked if your watch has any software updates?
TechZilla - Samsung Members Star
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VinceZ
Apprentice
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Hi,  did you ever resolve this issue? I am having the same problem and cannot enter my PIN when I pay and now will be forced to a factory reset if I can't resolve this issue. 

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