28-03-2021 08:46 PM - last edited 28-03-2021 08:47 PM
Hello,
Samsung Pay keeps popping up on my watch active 2 even when I don't touch the screen or any button. This is very annoying and it's not letting me use my watch. I tried resetting the watch, but this issue is still occurring. Moreover, my back button is also not working sometimes, I think it's due to Samsung pay. I don't even want to use Samsung pay, but there is no uninstall option either. Is there anything I can do to resolve this issue?
BTW I bought my watch 2 months back. It's pretty new
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19-07-2022 09:04 PM
It is indeed a manufacturer defect, no doubt about it. Mine has been in water several times, but it's supposed to be able to support water, so this shouldn't happen. Even if I strongly suspect water is the culprit here.
@OAdenijiReverting to default settings does not solve the issue. It is an electronical issue, probably water slipping into the hardware, making that pop up come up all the time. Only way to solve the issue is sending the watch back to repair.
Waiting for my second repair to arrive tomorrow. Will keep you posted.
20-07-2022 10:25 PM
21-07-2022 05:59 AM
I'm having the same Samsung Pay app popping up and battery drain problem. I've had my watch for 2.5 yrs. Worked fine until the last 2 -3 weeks or so. No, I don't swim with it. I've looked at all the solutions and tried them all. Same problem continues. Has Samsung released a software version fix yet? It's really pissing me off. Now I'm going to have to waste a bunch of time on the phone telling these guys they have a bug? HELLO??? All these people keep bringing this up. Where is our software fix and NO, I'm not buying a new watch. I've read the nightmares about the Active 4 as well.
23-07-2022 06:45 PM - last edited 25-07-2022 06:50 AM
Wow! I'm not getting the pop up now. Although the back button didn't work for some time, but later it worked. This is a great work around. Thank you!
Summary:
Reset the watch. When it connects to the phone after reset, remove Bixby and Samsung pay
from the app list (click on the minus icons). And that's all.
Try this out folks, marking it as solution for now as nothing else seems to be working.
EDIT:
The pop up is back again. It seemed it was gone, but it's back again.
24-07-2022 06:08 AM - last edited 24-07-2022 06:13 AM
Hi. I started getting the pop-ups last year and took it to Samsung after seeing all the comments here. I even showed them this thread and they said an update will be sent to the device. After waiting a few months for an update that never came, I purchased the Watch 4 which has been working perfectly, and abandoned the watch active 2. When I saw what @Mahoner suggested a few days ago I decided to try it.
I did the reset without adding any old backups and also refused to update any apps or widgets. I adjusted a few settings like heart rate and stress measuring and also changed the watch face from the default one. I also removed Samsung Pay from the list of apps. It's been 5 days now and I am yet to see any pop-ups! Now I'm wondering what to do with my extra watch
25-07-2022 01:28 AM
Have had this watch for 18 months and this week it just started bringing up Samsung Pay constantly like everyone else in this thread is reporting. Seems like this is a fairly common issue. I have stopped/removed Samsung Pay and it doesn't seem to be helping. Anyone else have any solutions for these watches out of warranty?
25-07-2022 06:55 AM
Got my watch back from repair a few days ago. No more samsung pay pop up for now, fingers crossed.
I'm not going to try and use the watch under water from now on.
25-07-2022 08:06 AM
Although not a complete fix, a workaround I found was to put the watch into water-protect mode which prevents accidental touch to the face. When you need to adjust or use a function, take it out of this mode and for a while at least, I found I was able to use the back button again and do stuff I needed. In due course, I found it starts misbehaving again after a while but just switch it back to water-protect and all is well. It's very frustrating that you need to do this at all though.
For those who sent their watch back to Samsung for repair (and weren't under warranty), how much did they charge?
03-08-2022 12:34 AM
FYI - when I tried your recommendation, NOW my back button doesn't work so I can't even get to anything at all. My back button was working. My only problem was the ridiculous Samsung Pay popping up. THIS IS DEFINITELY A SOFTWARE PROBLEM. I can't believe Samsung hasn't issued a fix. I'm really ANGRY.
03-08-2022 12:37 AM - last edited 03-08-2022 12:38 AM
I thought I followed the same procedure (reset, no backup, apps or widgets) but NOW, my back button has stopped working so I can't get to anything.