10-01-2019 10:02 PM in
Hi. First time on the forum for me. I've very recently purchased the new Samsung Galaxy watch 46mm to go with my S8 phone. I wanted to start the year by doing more exercise mainly walks. I start the walk on my watch but when I've finished, I can see no route map on Samsung Health. All the location settings/GPS are switched on. Any ideas
27-06-2020 11:17 PM in
They didn't get back to me. I now have to start a walk workout every time I set off. With the new update you can just say "hi Bixby start a walk workout." Maybe it'll be rectified one day.
09-07-2020 05:25 PM in
I just started using the Samsung forums today, and thought I would share my very similar experience with the map routing.
I bought a S20 Ultra 5G and the Active watch but have been unable to make the map feature work in the couple of months I have had the devices, I am usually quite tech savy but I am unable to fix this. I have a feeling that the devices have so many settings that there may be a clash between the devices, I have already tried a few things which I am listing below:
None of the above things seemed to work, at best I would have a general location on the map and at worst no map at all. I have since contacted the customer service team and have a back and forth ongoing through twitter DM, they asked me to disconnect bluetooth between the two devices and take them both out, the phone then mapped the walk so they have asked me to set up the watch on another phone to see where the issue lies.
At the moment it seems my sync date is not updating on the app and this has left me hesitant to connect to a new phone in case I lose data but I will try to do this in the coming week and report back.
19-07-2020 11:57 PM in
I have struggled with this also and tried all your items also. I have the Galaxy and Active 2, the Galaxy has a map, but the Active 2 did not. What worked was I loaded the widget Samsung Health - Exercises on the Active two. When you press workout. You should see GPS and Heart at the top (I did not see GPS at first). If you dont see GPS, Scroll to the workout, Walking for example. Press the three dots next to it, scroll to Location and High Location Accuracy and ensure they are on. Press back, GPS should show along with the heart. Try a workout and see if it works. Good luck.
20-07-2020 08:56 PM in
Thank you for taking the time to respond, the high accuracy gps feature is already on in my settings so I don't think the widget will help 😞
I have also tried the watch on a S10 and it still didn't map, Samsung thought it may be the watch and have taken it away but I took the phone out separately this week and it didn't map (which is strange as it mapped when I took it out with the watch disconnected). I actually think Samsung have a bigger issue with their software but I am going to try to call them tomorrow to see if they can resolve it. Fingers crossed!
21-07-2020 02:27 AM in
Sound good. I had it checked also, previously when I would just launch the workout through the widget with workout shortcuts with the 4 exercise types. In my case it was only in the exercise widget where I found the setting which worked. Good luck. I know the frustration.
27-07-2020 09:33 AM in
Hi not sure if you solved this but I had the same issue. I gave the Samsung health app access to storage aswell as location and it works. It didn't have access to storage before so I guess it couldn't save the data? Active 2 with s20+
08-08-2020 10:13 PM in
Thanks all, I have allowed all permissions including the storage but it still won't work 😞
I am still pursuing it with Samsung but I think they have an issue with mapping which they either cannot fix or plan on not fixing. I appreciate all the responses.
09-08-2020 04:11 AM in
I called Samsung Customer Service, but they even told me that Active 2 native feature Running does not support Mapping Route. If we use a 3rd party app such as Strava, it can get Mapping Route perfectly.