Samsung Gear S2 Classic has small black bubble on the edge

[BC56]

Hi, my Samsung Gear S2 Classic has small black bubble on the edge and is really noticeable when I change watch faces to a white background. I was wondering if this is normal or does my watch have a fault? (I'm only asking as i don't know anyone else with a smartwatch!

[AntS]

Hi there, @BC56. :smileyhappy:

Are you able to upload a pic of this? 

[BC56]

The bubble is only visible when I change the watch face to white, which isn't that often.

[BC56]

The bubble is only visible when I change the watch face to white, which isn't that often.

[JessL]

If you go into:

Settings > Gear Info > About Device > Software Version (tap this a couple of times)

Try the Red, Green and Blue tests, does the bubble show here? 

[BC56]

tried that - the bubble is still there

[KellyM]

Just to confirm, did the bubble appear on each of the test screens? 

Where did you buy your watch from and where are you based at the moment?

[BC56]

I bought it through a seller via Amazon. My nearest Samsung shop is in the Metrocentre, Newcastle Upon Tyne

[Sarah3]

Hello,

I have the same issue... I had to send my Gear S2  in to have it fixed because the hardware crashed just after the one year warranty... I received it back and now there's this black bubble. I'm so frustrated with this product already. I had to pay an extra $180 to have it fixed and it's been sent back with a flaw. Unfortunately, I'd have to send it away again and pay to have it shipped. I should have just cut my losses and bought a different brand of watch. 

Did you have it fixed or are you just living with the flaw??

[BC56 · Accepted solution]

Hi, I'm just living with the flaw - using black watch faces so that it's not so noticeable.

My problems started when I contacted Samsung and gave them all of the details S/N etc I found that the watch was imported and without knowing where from. (Samsung would only repair European zone watches in the UK).

If I found out where the watch originated, I would have to cover the cost of sending it there myself.

I live in the UK and bought the watch from a UK-based supplier -  not knowing that the watch was an import. I tried finding out where the watch was imported from but as I had thrown away the original packaging they couldn't help.

I wish now that I had bought the watch directly from Samsung which would have saved all the hassle as it would been under warranty.