Hi, my Samsung Gear S2 Classic has small black bubble on the edge and is really noticeable when I change watch faces to a white background. I was wondering if this is normal or does my watch have a fault? (I'm only asking as i don't know anyone else with a smartwatch!
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29-05-2017 05:21 PM in
WearablesHi, I'm just living with the flaw - using black watch faces so that it's not so noticeable.
My problems started when I contacted Samsung and gave them all of the details S/N etc I found that the watch was imported and without knowing where from. (Samsung would only repair European zone watches in the UK).
If I found out where the watch originated, I would have to cover the cost of sending it there myself.
I live in the UK and bought the watch from a UK-based supplier - not knowing that the watch was an import. I tried finding out where the watch was imported from but as I had thrown away the original packaging they couldn't help.
I wish now that I had bought the watch directly from Samsung which would have saved all the hassle as it would been under warranty.
26-02-2017 04:03 PM in
Wearables27-02-2017 10:00 PM in
WearablesThe bubble is only visible when I change the watch face to white, which isn't that often.
27-02-2017 10:01 PM in
WearablesThe bubble is only visible when I change the watch face to white, which isn't that often.
28-02-2017 11:04 AM in
WearablesIf you go into:
Settings > Gear Info > About Device > Software Version (tap this a couple of times)
Try the Red, Green and Blue tests, does the bubble show here?
28-02-2017 09:05 PM in
Wearablestried that - the bubble is still there
28-02-2017 09:33 PM in
WearablesJust to confirm, did the bubble appear on each of the test screens?
Where did you buy your watch from and where are you based at the moment?
28-02-2017 10:13 PM in
WearablesI bought it through a seller via Amazon. My nearest Samsung shop is in the Metrocentre, Newcastle Upon Tyne
29-05-2017 05:03 AM in
WearablesHello,
I have the same issue... I had to send my Gear S2 in to have it fixed because the hardware crashed just after the one year warranty... I received it back and now there's this black bubble. I'm so frustrated with this product already. I had to pay an extra $180 to have it fixed and it's been sent back with a flaw. Unfortunately, I'd have to send it away again and pay to have it shipped. I should have just cut my losses and bought a different brand of watch.
Did you have it fixed or are you just living with the flaw??
29-05-2017 05:21 PM in
WearablesHi, I'm just living with the flaw - using black watch faces so that it's not so noticeable.
My problems started when I contacted Samsung and gave them all of the details S/N etc I found that the watch was imported and without knowing where from. (Samsung would only repair European zone watches in the UK).
If I found out where the watch originated, I would have to cover the cost of sending it there myself.
I live in the UK and bought the watch from a UK-based supplier - not knowing that the watch was an import. I tried finding out where the watch was imported from but as I had thrown away the original packaging they couldn't help.
I wish now that I had bought the watch directly from Samsung which would have saved all the hassle as it would been under warranty.