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Samsung galaxy watch 4

(Topic created on: 07-07-2022 07:50 PM)
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Kate3685
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Hi
I have a Samsung galaxy watch 4 and been having some issues with it! I had it sent away and within 2 days been sent back cause apparently the problem is not covered under warranty! I've only had the watch 8 months! I'm confused as what the problem could be? 😕 
Any suggestions and if anyone else had the same problem? 
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Obsydian
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What issues are you having?

2 Decades Samsung Ownership, Follow me on Instagram Obsydian_SMS
DAILY: S25 Edge, ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

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Kate3685
Explorer
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Not receiving notifications and not vibrating, and not lighting up on the screen when having calls, been reset at least 7 times now or more
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AndrewL
Moderator
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@Kate3685: Our warranty covers software and hardware defects, but not instances of physical/liquid damage or unauthorised modifications. Did you contact Samsung support in your region to report the issue, and was the watch inspected at an authorised Samsung Service Centre? If so, did you receive a quotation for any out of warranty repairs that might be required to bring the watch back into its warranty specifications? 

Regarding your ongoing notification issue, please head to Settings > Notifications > Show Phone Notifications On Watch, to set the conditions for receiving notifications while you're wearing the Watch 4. Also, select Notification Indicator > On to notify you of any unread notifications, and Turn On Screen > On. If the issue persists, head to Settings > Advanced Features, and disable Bedtime Mode and Theatre Mode if they're active, as both options will mute notifications while active.

For the vibration issue, head to Settings > Sounds and vibration > Notification vibration, and choose your preferred pattern from here. You can also explore the additional vibration options for other features while you're here. Let me know how you get on. 

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