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Original topic:

Samsung galaxy buds 2 Pro causing infections,

(Topic created on: 25-11-2022 10:35 PM)
Nic-J
Apprentice
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Wearables
I had this issue with the buds 1 pro aswell, where even just 10 minutes use would result in a week of recovering from an ear infection in both ears, yet I've ONLY ever had this issue when using both buds pro 1 and 2, yet I can use any other ear buds or wired in ear earphones without issues for hours. Is there a known way to prevent this or do I have to just not use them?
11 REPLIES 11
IndiW
Hotshot
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Wearables
Very strange.. I normally can't put the phone to my ears.. Get headache.. So all these years I use speaker

I can never use Bluetooth headphones either

I received free earbuds.. In August.. Still on my bedside unit.. Unopened 😊
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JAMES4578
Samsung Maker ★
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Wearables

HI @Nic-J  Some customers with issues previously found Memory Foam Tips offered a solution. one thread here https://eu.community.samsung.com/t5/wearables/ear-infection/td-p/3645665 

Amazon ones here https://www.amazon.co.uk/s?k=memory+foam+tips 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .

ChrisP88
Moderator
Moderator
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If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

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Daz73r
Helping Hand
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Wearables
I am having the same problem
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Daz73r
Helping Hand
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Wearables
Has there been a fix for this has Samsung done anything about it
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Daz73r
Helping Hand
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Wearables
Just got off the phone about mine they are picking them up on Saturday
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Nic-J
Apprentice
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Wearables
What are they going to do?
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Daz73r
Helping Hand
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Wearables
Inspect them and hopefully replace
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Daz73r
Helping Hand
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Wearables
So sent mine back and the end result is a refund as a good will gesture 🤷🏽‍♂️
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