Samsung galaxy buds 2 Pro causing infections,

[Nic-J]

I had this issue with the buds 1 pro aswell, where even just 10 minutes use would result in a week of recovering from an ear infection in both ears, yet I've ONLY ever had this issue when using both buds pro 1 and 2, yet I can use any other ear buds or wired in ear earphones without issues for hours. Is there a known way to prevent this or do I have to just not use them?

[IndiW]

Very strange.. I normally can't put the phone to my ears.. Get headache.. So all these years I use speaker

I can never use Bluetooth headphones either

I received free earbuds.. In August.. Still on my bedside unit.. Unopened 😊

[JAMES4578]

HI @Nic-J  Some customers with issues previously found Memory Foam Tips offered a solution. one thread here https://eu.community.samsung.com/t5/wearables/ear-infection/td-p/3645665 

Amazon ones here https://www.amazon.co.uk/s?k=memory+foam+tips 

[ChrisP88]

If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

[Daz73r]

I am having the same problem

[Daz73r]

Has there been a fix for this has Samsung done anything about it

[Daz73r]

Just got off the phone about mine they are picking them up on Saturday

[Nic-J]

What are they going to do?

[Daz73r]

Inspect them and hopefully replace

[Daz73r]

So sent mine back and the end result is a refund as a good will gesture 🤷🏽‍♂️