25-11-2022 10:35 PM
25-11-2022 11:43 PM
26-11-2022 12:20 AM
HI @Nic-J Some customers with issues previously found Memory Foam Tips offered a solution. one thread here https://eu.community.samsung.com/t5/wearables/ear-infection/td-p/3645665
Amazon ones here https://www.amazon.co.uk/s?k=memory+foam+tips
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
29-11-2022 04:49 PM
If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.
02-01-2023 02:21 AM
02-01-2023 01:56 PM
03-01-2023 09:24 PM
03-01-2023 10:22 PM
03-01-2023 10:33 PM
11-01-2023 07:52 AM