07-12-2021 04:08 PM
Hi everyone,
I bought 2 pairs of the Galaxy Pro Buds this summer and after using the headphones for about 30-45 minutes I noticed my ears started burning, leaking, itching flaking, and scabbing. I thought it might have been the rubber tips, so I swapped them out with AKG tips, but the burning and scabbing continued.
I have 2 pairs of pro headphones that I can't use now, and I'm fairly disappointed. I would like to continue using Samsung headphones with my S21 Ultra, but at this point in time I can't use the headphones without risking continued damage to my ears.
Please help!
07-12-2021 04:18 PM
13-01-2022 06:22 PM
09-04-2023 04:58 AM
09-04-2023 09:21 AM
@Dinah2020: I'm sorry to hear that you have experienced these symptoms while wearing your Galaxy Buds Pro. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the others mods will be able to get this escalated for you.
Alternatively, please head to samsung.com > Scroll to the bottom of the page > Contact us, and reach out via your preferred contact method for further assistance.