Pairing my earbuds

Saab89 · 3 weeks ago

I'm trying to pair my Pro buds to a new phone I followed the instructions given by the chatbot and Bluetooth still can't find them. Should I have the case fully charged first or is there something else I might be doing wrong?

Obsydian · 3 weeks ago

Hello and welcome, are you trying to pair to a Samsung mobile or watch ?

Have you downloaded the Samsung Wearable app ?

Are they new buds or someone else's ?

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JAMES4578 · 3 weeks ago

Hi @Saab89 Welcome to the Samsung Community

yes best to ensure case is fully charged,if still paired on other Device may need to remove it from there. if still issues try the following.

Try placing both Buds in the charging case for 10-15 seconds , disable Bluetooth on your mobile Device for around 20 seconds before enabling it again. Now Reset the Earbuds on the Galaxy Wearable App, Earbud Settings-Reset. You may need to restart mobile Device and try again, could also try Resetting connections,General Management-Reset-Reset wifi and Bliuetooth or all setttings.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

-Robot- · 3 weeks ago

Are you pairing with a Samsung phone or other android?

Saab89 · 3 weeks ago

Thanks all, yes I'm pairing with a Samsung mobile. I'll try a reboot of Bluetooth

AndrewL · 3 weeks ago

@Saab89: We've put together a handy guide to help customers to connect the Galaxy Buds3 Pro to their Galaxy smartphone or tablet, which you can access by clicking on the link below.

https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro...

I hope this helps.