Since I have upgrade my watch from a Galaxy Active 2 to Galaxy 4, I cannot see the heart rate zones in Samsung health app (nor anywhere else) when I check the exercise history. It just gives me the calories burnt and the duration. It does record the heart rate during the exercise, I can see it on the watch, but once I finish, I cannot find this data anywhere. Can anyone help? Thank you!
I met the same problem with the Samsung Health Monitoring connecting with Samsung Galaxy Watch 4. All sports couldn't show the heart rate on the phone but the heart rate actually was measured on the watch. The problem just happened three days ago. I rebooted the watch tonight and found the problem has been successfully solved. You may try to reboot your watch by pressing the home and back keys for 7 seconds.