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Mic issue with Galaxy Buds 2 Pro

(Topic created on: 13-06-2023 03:18 PM)
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salva92
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I have the Buds 2 Pro paired with my Fold 4. Both devices are with the latest FW update. I cannot make calls (phone and WhatsApp calls), people can't hear me, but transparency mode still works somehow. I already reset the buds twice btw

Anybody with the same issue?

SOLUTION
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14 REPLIES 14
AndrewL
Moderator
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@salva92: Please can you try heading to Settings > Connections > Bluetooth > On > Tap the cog to the right of your Buds2 Pro > Calls, and toggle this option on. Furthermore, please open the Galaxy Wearable app and head to Earbud settings > In-ear detection for calls, and tap the switch to activate it. Let me know if this helps. 

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salva92
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They're both on
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AndrewL
Moderator
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@salva92: Does the call audio come through the headphones? If so, please try cleaning the microphone hole with a clean, dry, soft bristled brush to see if you notice an improvement. For reference, please take a look at page 45 of the user manual via the link below. 

https://downloadcenter.samsung.com/content/UM/202209/20220915160109332/SM-R510_UM_EU_Eng_Rev.1.0_220...

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Obsydian
Samsung Members Star ★
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What is the mic issue?

If it is just poor mic quality and lots of background noise, then that's normal as they are rubbish for calls, meetings, great for music.

I resorted to wired Samsung headset and recently a £16 a Anker buds, they are so much better
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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salva92
Apprentice
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No people can't hear me when I call them
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salva92
Apprentice
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Doesn't work either. I tried to use the buds as a Bluetooth mic with the Samsung voice recorder app and it lags a lot!! Records 2 ms every second.
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Obsydian
Samsung Members Star ★
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Because of ...
1. Background noise
2. Low earpiece volume, what level is it set to?
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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salva92
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I tried every option on/off, other Bluetooth headphones, reset Bluetooth options. Nothing.
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erenkucuk
First Poster
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Did you manage to resolve your issue? I'm having the same problem. 

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