Issue with Answering Facebook Messenger and Viber Calls Using Buds 2

[AB92basi]

I noticed that I can't answer Facebook Messenger or Viber calls using the Buds 2 hands-free function. Every time I receive a call on Viber or Facebook Messenger, I have to take my phone out of my pocket, touch the screen, and answer the call manually. Is there any solution for this?

[Ajay-A]

Hallo @AB92basi,

Thank you for your message. can you check the 'Permissions' of the Facebook app when you go to App info?  See also below link for possible settings for the Wearable app. let me know if it works.

https://bit.ly/3VmBDQd

With kind regards,

Ajay

[AB92basi]

Thanks for your response. Which permissions should I allow for facebook App?

[Ajay-A]

Hallo AB92basi,

Is should be at least Mic and Devices. Let me know if it works.

With kind regards,

Ajay

[AB92basi]

Unfortunately it doesn't work.

[Ajay-A]

Thank you for your response AB92basi,

Via the Samsung Members-app you can also send in an error report to my colleagues of the R&D department. They can investigate this and when this can be resolved by an update this will be rolled out as soon as possible.

With kind regards,

Ajay

[AB92basi]

I already did, but still not answered!

[AB92basi]

I get no response from them, could you please help with this?

[Ajay-A]

Hallo AB92basi,

To check whether this can be resolved, we also have the option to monitor you remotely. You can then make an appointment for a Remote Assistance session, and one of my colleagues will call you back and monitor you remotely. My colleague can also make an adjustment or change where necessary. Look here for more information: https://bit.ly/2OhhbuU

Met groet,

Ajay