HELP... one UI 8 firmware broke my GW Ultra

[happytoon]

Please help....

Since upgrading to One UI 8 eu stable version on my GW Ultra. I can no longer measure blood oxygen (manually or during sleep) and the Antioxidant measurement worked only once and never again after that....

When i measure the blood oxygen manually the watch display a blue and red bubble animation... goes up to 99% and then get stuck (never complete to 100%

Ar night the red LED are on but no blood ox reported in the sleep data nor the blood oxygen data.

Antioxidant measurement stay on the gray ' measuring' circle (the watch sensor LED are on) the circle never progress (stay gray) and then time out.

I have chated with Samsung and tried:

- clear cache phone wearable app, cleared storage....

- reinstalled phone wearable app

- clear the watch cache

- reset the watch to factory (about 10 times) and re set the watch.

- send the watch for repair to Samsung (came back today with no fault found... all hardware test passed)

What can I do next ??? 

PLEASE HELP...

Thanks

[Bindex]

Hi, I will try and find a solution for you; thank you for posting all the steps you have taken down below. 

Navigate to the wearables app, then Watch settings > health > sleep, and confirm that all toggles are enabled; if they are, disable and re-enable them to check if that resolves the sleep problem.

Let me know, if this fixes your issue with tracking your Co2 levels during sleep.

[happytoon]

Yes they are on this is the first thing in checked when I noticed i no longer had the pulse ox during sleep. Thanks anyway.

[Bindex]

Ah I see, this is strange then I have the OneUI 8 update and mine tracks fine, I will check and see if I can find anything else online and see how they fixed the issue. 

[Members_ZaqGLWK]

Good afternoon,

I have the same issue than Happytoon. I did everything he did and it still does not work, did you find any solution to this problem? I found many other people with the same issue online, this should be elevated to a higher level as normal fixes don´t help.

Respectfully

[happytoon]

I am battling this with support for a month now. Yesterday we apparently escalated the issue with higher support at Samsung. I am waiting to hear from them next week.

[Kaboom86]

Any updates from samsung?