Heart rate not updating

[BKG5]

Heart rate on my watch face is not updating. The sensor is not blinking or detecting and updating heart rate constantly even when I move or walk. It can only be updated if I go the heart measurement app or it seems to update every 10 to 15 minutes but not constantly. Anyone have this same problem

[BKG5]

Still no reply from developers regarding my pluse rate not updating on my watch face issue. First I was told to send my watch support centre and dpd will come collect it on Wednesday now they sayin just report error and software developers will get in touch because the agent i spoke to is pretty sure my watch will be sent back to me with no error which I can see the error is clear This adding more time and so frustrating 

[Iain321]

Sadly, I think this is how it's meant to be. Samsung leave it for you to manually take reading to update watchfaces. There's auto reading on exercise screens.

[BKG5]

I dont think that's how it is. Galaxy 5 is latest watch in the market. A cheap £20 smart watch does automatic pulse heart rate which is shown on watch face surely galaxy 5 is better than £20 watch.

[walkerx]

I've got the W6C and mine is constantly updated. If using a 3rd party watchface there is your problem as there is currently an issue with Galaxy Watchface Studio affecting the sensor reading for 3rd party designs

[walkerx]

Watch 6 is the latest watch not 5

[BKG5]

Ik its watch isn't that old too. If cheap watches can update ur hr constantly why cant 2022 samsung watch

[BKG5]

One of im using isn't 3rd watch face itsbthe sasmung one . That watch face is the same one shown on the box

[AaronPhones]

Don't worry. If you have a problem, you can call SAMSUNG's Customer Support Helpline.

[BKG5]

It costs money tho that number starting 03300 is premium number with high charge. Im already broke from buyin this watch