Gear3 Frontier stopped working after Samsung's update

[Krys11]

Hello,

has anyone experienced an update from Samsung to Gear3 frontier that has completely killed the watch?

It doesn't charge anymore, nor starts up.

I wonder if anyone had it and found a fix?

I will appreciate any suggestion.

Krys

[papashaun]

Hi - I haven't had an update to my Frontier for quite a while - only for the Wearable app on the phone
Have you tried re starting it - press and hold the bottom button for a few seconds and see if it re starts ?
Also does it show in the Wearable app on your phone ? If so could try the reset option in there

[Murphmrm]

try holding both buttons for several seconds for a hard reset

[Krys11]

thank you, both. i had to install an outstanding update on the app and that has enabled the reset. unbelievable!

[papashaun]

Glad you got it sorted !

[Krys11]

it worked nearly a day and died again. not sure if the software in the watch is failing but i cant turn it on.

[Keith-Longpre]

I'm facing the exact same issue, I will also note when I took it off the charger the first time it was extremely hot to touch and burned my finger tips.

[Krys11]

Unfortunately I didn't manage to resuscitate mine. It seems that updates are meant to phase out older models these days.