Gear fit2 pro needs to warm up

[User22112211]

i was trying to charge my gear fit2 pro but i won't charge. It shows a blinking alert sign with a thermometer inside, and when i turn it on it says :"Can't charge gear. Battery needs to warm up"

I tried cleaning the charging dock and the back of the watch but it didn't work. What can i do

[Kathy1992]

Same here. Did you got any solution?

[User22112211]

i sent it to samsung and still waiting..

[Gizmoza]

Any update on this issue? Mine is 2 weeks old and doing the same. 

[Patlem]

Same problem here since yesterday. 

Is Samsung going to answer one day ??? 😞

[dotch3]

same page.. and not much info on internet either..
..sighs..

[SammySungUser]

I have exactly the same issue, Samsung are unable to tell me what this issue is without sending this away for review at my expense. SAMSUNG - I am simply after what this message means. Its clearly a message for the end consumer; please provide some assistance. Happy to pay for parts - only if we know what this refers to.

[Fabiofelix]

Still waiting for a solution for this " cant charge gear. Battery needs to warm up" problem. Due to my device being out of warranty and being based outside of the US, I do not have the comfort to simply go to a samsung store to get it fixed! For 6 months I have been researching a solution- and I am still looking. Seems like Samsung does not have a solution either. I replaced the battery and probelm persists. Next option is the garbage bin! 

[ThomasPham]

My gear fit2 pro encountered the same issue. It seems like the device cannot afford swimming experience.

The gear worked properly for a year, then I had a swimming session last week, and the issue poped up after that.

It's such a disgrace that Samsung never reply to this thread. At least tell us the root cause, or update the device description that it is not safe to be used underwater.

PS: Someone said that battery replacement will not solve the problem? Ooops..

[Fabiofelix]

Correct! The battery replacement DID NOT solve this issue- atleast in my case. I guess we all have learned one thing- despite putting it in swim mode, do not swim with the Gearfit Pro 2. Where on earth is Samsung to atleast hear and repsond to our watches' demise? Gosh.