Galaxy watch ultra - LTE issues

[Splyza]

Hi all,

I purhcased a GWU yesterday with a esim plan for LTE connection.

When connected to bluetooth, it runs amazing but when I turn off bluetooth, I can send a text but its delayed in getting to the receiver - if they reply, I do get it but ages later - no notification and only if I check the messages app. 

I cannot make or receive calls - if i ty to make a call it says call ended straight away.

My provider has tested my network and can see the sim is connected, they've confirmed it is not a location issue as the network is excellent in my location and my mobile is full bars and works perfectly.

Does anyone know what I can try? my provider has sent it off for investigation.

[CallanM]

Watch Ultra here. For anyone who is reading this, EE still hasn't fixed the issue.

[Skiwhite]

Send the watch back I did and NOW my new one is working perfectly on EE

[Skiwhite]

Does your watch work when your phone is off

[Bishop10]

Samsung wont send a new one out after 30 days. Only a repair. I can see me going for a repair and then saying the issue is EE's problem.

[Splyza]

Yeah still experiencing it my self

[FTRACR]

I returned GWU due to the same issues, I can't make or receive calls. EE shop said they have no knowledge of any issues with the GWU. There happened to be a Samsung rep in the shop, and he said the same, no known issues.

[jack1432]

Samsung sent out an update for the watch about 3 days ago and I got an esim from EE and everything work perfectly fine except for the incoming text notification so anyone on ee you should be good to go

[jack1432]

I got a new esim for my watch yesterday because samsung sent out an update and a few people on the EE forum was saying after the update their watches started working and I can confirm it now works as intended tested it this morning again with my phone completely off and it's good 👍