I received my pre ordered Samsung Gear 46mm 2018 watch on September 7th 2018 and have been wearing it often. Remove it for showering and charging and sometimes I sleep with it.
Recently iv noticed this rash developing and it slightly irritates me. The rash area is sore red and it looks like the skin is stretched or burnt. Th picture does bit show as clear as seen in person.
Iv done some googling and found a few people complain about similar rash on the older gear watches. They state it could be the strap and say to try it on the other hand to see if you have an allergic reaction etc.
I have a bit of an issue with this, I am a contractor and work with my hands, if this causes something more serious or stops me from doing my work it would be financially un-beneficial for me.
I have been tested befoe for allergies and my results came back clear so I dont know exactly what going on.
If anybody from Samsung or otherwise can provide some insight into my situation please let me know asap. It's a bit annoying paying 300 quid for a watch that's going to give me a rash
Cheers
I have a rash right where the watch face sits and I have a galaxy watch 4
Hi @Molina0204
It's definitely not what we expect from our products, and would like to look into this further with you. If you're based in the UK, please reach out to @Sam_UK so we can grab a few details and pass this on.
Hey @Tjg4
The watch should not be causing any sort of reaction, so this is a little concerning. From what you're describing, it sounds as though the sensor is the root cause, though we can't say for certain without seeing the reaction. I'm going to link a useful guide, just to provide a little more information on wearing the watch. I promise it's not a dig, but rather a guideline!
If you're following the guide and still experiencing the issue, please drop @Sam_UK a DM, and one of the moderators will pick this up.
Same with me, refer photo. I get a bad rash when I wear it for only 12 hours per day. The rash is under the watch head, not the band. I clean it regularly. It is obviously something to do with the metal or the light it emits etc (not a dirty / sweaty band)
Hey, @Sidaco. Sorry to hear you've had these issues. Same as above, if you're in the UK or Ireland, please send a PM to Sam_UK on the Community. Either one of the mods or myself will be able to raise this for you.
Check out this guide for help sending a PM.
i have galaxy watch 5 pro and a cloth special band because silicon rubs my skin wrong and I still get this directly on the back of the face of my watch and I'm really starting to worry that it's from the electric current it sends into our body to monitor our heart and also body composition if you use that function. I'm not allergic to anything and I don't work out causing it to rub me hard enough to cause irritation. I wear my watch all day & night but remove once or twice a day to wash wrist and back of the watch and charge if needed and let my wrist breathe but it still does this both wrists it doesn't matter
Hi @Djay41,
I'm really sorry to hear that you have encountered this issue. If you are based in the UK or Ireland, then please send a private message to Sam_UK, and we can help you pass this on to our Support Team, so they can give you a call to discuss this.
Alternatively, you can reach out to our Technical Support Team directly, and an advisor will be able to pass your details to the relevant department for further assistance. Their contact details can be found here: https://www.samsung.com/uk/support/contact/
