Galaxy Watch 7 no band

[NLeamN]

Hi just writing out to the wider community to see if anyone has had issues ordering the Watch7.

Was very excited to receive my new galaxy watch 7 and it arrived without a band. Which I clearly requested. I spoke to 2 Samsung members of staff and 1 online all telling me I'd placed an order with no strap and there is nothing they can do.

This is incorrect and ordering a watch you expect a strap. I've had 4 watches from Samsung and never had issues ordering. An item is clearly missing and needs replacing by Samsung or refunded with no extra charge to myself but they refuse to accept.

 I wondered if anyone else had the same problem and if Samsung helped to resolve

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issue.

The Galaxy Watch 7 comes with a "sport band" in green as standard. That should come in the box.

You have the option in the purchase process to select an alternative at a cost.

Have you checked the email receipt from when you ordered? I'm presuming you ordered directly from Samsung Online Shop?

Either way you'll need to speak to Samsung Customer Services or Samsung Shop Team as this is a customer to customer forum so cannot look into orders and accounts etc.

[NLeamN]

Thank you for your quick response to my post.

I thought this was the case that I would receive a strap as standard and green was the default.

I have wasted hours over the past day trying to sort this out with customer service over the phone and online. The issue was "escalated" and i received this response. Which really riled me

Hi ,

Thanks for getting in touch with the Samsung Shop Team. Your Reference Number is .

I hope you're well and safe today!

This is inline with the request you have raised with us regarding the missing Items of your order under UK...... With the update we have received from our team, please be advise that there is no band on your order. This needs to be purchase separately.

Your utmost patience and understanding are highly appreciated.

We will now consider this case as closed. For further assistance, don't hesitate to visit our website samsung.com/uk

Kind regards,
Hailey
Samsung Shop Support Team

[Piper123]

I'm afraid when things go wrong, Samsung can be truly awful with customer service.

I suspect that the agent thought you had ordered a different or second band.

Please (and forgive me for suggesting this) double check all your packaging just to be 1000% sure the band isn't hidden in the box underneath anything etc.

Then, if no band, I suggest you reply to the email explicitly advising that the green band which is standard with the device wasn't sent and that they need to arrange this.

If still no joy, return it for a full refund then order another one?

[NLeamN]

Haha, I'm definitely feeling that, the customer service is lacking for such a large organisation.

I did triple check thinking it was me, so excited to open the package I might have dropped the band but it wasn't there.

Thank you I will try with them again.

I did ask to return it, maybe being tight but they said it would cost £6 but it's not my fault why should I pay.

[NLeamN]

Unfortunately, Samsung has still not resolved the issue of my missing strap, remaining adamant that I ordered the watch face only.
It is funny how, in the course of a few days, Samsung has turned from a brand I've loved for more than 15 years to a brand I vehemently hate 😠😡

[PuffGalaxy131]

I just recently ordered the Watch 7 via the Samsung Shop app, and by default, the green Sport Band is highlighted with the size of the band that is in stock. Weird that the watch does not come with the default band, which all watches do come with a band?