Galaxy watch 6 classic locking after update to watch ui 6

[bradh5567]

Since updating my watch to the latest version I have noticed that it is locking constantly while on my wrist. Has anyone else noticed this?

[BandOfBrothers]

Hi @bradh5567 and may I extend a Warm Welcome to the Samsung Community Forum 👋 

Can you please try a first step of cleaning the sensors on the back of the watch. 

If you have one of the Wallet payments options activated then turn that off and on to see if that helps. 

Another troubleshooting step is to clear the cache of the app.

https://www.reddit.com/r/GalaxyWatch/comments/1bo0nq2/reminder_to_wipe_cache_after_updating. 

Ultimately a reset be the last resort. 

[JerryS]

I've noticed similar behaviour recently on my Watch 6 Classic too. Have to enter the pin a lot more. I'd assumed it was just the strap not secure enough but come to think of it I've only really noticed it happening since the update

[bradh5567]

It feels like the os update has caused the issue - hoping there's a fix for it soon but don't know the best way to report it

[JerryS]

Yes it does at least seem a lot more sensitive. It's possible send feedback through the support tab in the Members app

[bradh5567]

Unfortunately when I swap to the support tab to the watch there's no option other than robot chat bot that's useless

[bradh5567]

Unfortunately this hasn't helped. Seems to be an issue with the new update and wrist detection:(

[Rushi]

I also have the same problem, how do we report. 

Has reset helped anybody

[Rushi]

Also noticed sleep tracking is not working and the flashing green light is getting switched on at all

[Theod00r]

Confirming. Since latest update seeing same problem with my Watch 6.
Highly annoying! Sincerely hope Samsung will fix this soon.

(Note: I do not think this is about proper strapping of the watch. I'd think wrist detection somehow is not sensitive enough or intermittingly fails detection?)