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Original topic:

Galaxy Watch 4 keeps asking to reset and re-pair

(Topic created on: 18-01-2023 02:46 PM)
irregular9
First Poster
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Wearables

After a couple of months of having to reset my watch every week. I managed to pinpoint where the problem might be. I tried everything, and no solution worked.

My watch is up to date, I tried disabling google assistant but it didn't work.  It seems that whenever I get disconnected from the internet, or if I'm too far away from my phone's bluetooth range, my watch would work fine for a couple of hours and then, just randomly decides to unpair from my phone and asks to be reseted and re-paired. Is SO annoying, I paid a decent amount of money for this piece of paperweight that I have to babysit or otherwise I would have to spend another hour puting up with it's bugs.

Now, there's a couple of other issues after I reset my watch.

While reseting my watch would just fail to link my google account or copy my data from my samsung account, this is random, I have a good internet connection, but my watch would just randomly not link or copy my accounts to my watch. My solution is to skip that step and do it manually after the reset is finished, but it's not as straight forward as it sounds, because it's random too, I just have to keep trying and trying for hours until the wearable app decides to get it together and actually link and/or copy my accounts. Sometimes it links my samsung account but not my google account, sometimes neither.

It also disconnects after a system update.

Again I tried every solution I could find, and no luck, but here I am, asking for your help, because I don't know what else to do.

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5 REPLIES 5
Robot-
Samsung Maker ★
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Wearables
I suggest you report the issue to support via members app and have them assist you
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irregular9
First Poster
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Wearables

How do I do that?

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irregular9
First Poster
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Wearables

Galaxy members app is not compatible with my phone....great!

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Neo001
Black Belt 
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Wearables

Which phone do you use? If its a Samsung phone, try downloading the Members app from Galaxy Store.

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irregular9
First Poster
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Wearables

Xiaomi Redmi 8, there's no reason why the app shouldn't be compatible. 

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