28-03-2019 03:05 PM - last edited 15-07-2021 12:09 PM by YulianK ) in
Wow... two years later and people are still having this problem.
I decided that I'd go though this massive thread and try to compile all the possible fixes, to make it easier for people to (hopefully) find a solution that works for them. Let's go...!
1. Pair with another non-galaxy device
2. Blow on the speaker driver
3. Clean the metal mesh under the cover
4. Check for defects and ensure proper charging
5. Toggle "Call Audio" and "Media Audio"
6. Adjust "Media Volume Sync"
7. Battery Discharge
8. Reconnect Speaker Cable
9. Throw them against a wall 😅 (?)
10. Reset the ear buds
I hope that at least one of these solutions will get them working again for you.
Thanks to everyone who has contributed so far!
Good Luck! 🤞
I've been using my Galaxy Buds for about 2 days now and this afternoon when I put then in, I noticed that the right earbud is significantly quiter than the left. I would say about 75% quieter.
When I put the left bud in, it chime as usual, but now when I but the right bud it, it doesn't chime at all.
I've tried up-paring and re-pairing them to my Galaxy S10+ and have also reset them from within the Galaxy Wearables. My Galaxy Wearables app is up to date, as is the.software on my Galaxy Buds.
Has anyone else had this issue?
Is seems that lots of people had this issue wi h the 2018 IconX Buds, could if be something similar?
Solved! Go to Solution.
15-07-2019 09:36 PM
Nothing has worked.
Samsung has refused to send me any information or reference numbers, even after 3 emails.
Messing with the ambient sound hasn't worked either.
How do you reset the budz?
The model number of mine is:
SM-R170 (EARBUDS), EP-QR170 (CRADLE)
16-07-2019 02:09 PM
To get my replacement buds from promotions I had to conact promotions at their number - 1-866-888-5503. If you dont have a technical support reference number they can transfer you to their tech department to go through the whole thing and they should be able to provide a reference number from their technical support if needed. And when you get back to promotions they can give you their own reference number. You may want to give them a date of less than a month that you received the buds because if it is more than a month they may not accept it.
As for resetting the buds you go into the galaxy wearables app on your phone -> about earbuds -> reset earbuds. And your earbuds have to be connected to your phone to reset them.
01-08-2019 10:46 AM
Basically I was wearing my Galaxy buds in heavy rain and my right one dropped in a puddle and that bud got very silent after drying it. Then few weeks later then left bud got silent just out of nowhere. Then I tried to reset my buds and stuff nothing worked. Then I thought let's dipped it in water again. And now it's working fine somehow.
04-08-2019 01:52 AM
I have the same issue. I usually just wear the left side and did not realize any problem. I started using the right side a few weeks ago and found it to have a much lower volume. After spending a few weeks trying to register the product and looking up the internet for solution, I did the chat inside the Samsung Members app. There is no registration needed or possible. They ask for a receipt as proof of purhase for the warranty replacement. Fortunately, I found the packing slip from 4 months ago as none of the confirmation emails from AT&T contain all the required information. So if you have the same problem, you likely need to chat with them to get an exchange ticket.
29-08-2019 08:31 AM
I get this sounds stupid, but it seemed that taking off the silicone piece on my right ear bud and wiping it down real quick, fixed the issue. It was not dirty but just taking it off and putting it back on helped. I thought to try it when my knock off Galaxy buds I had had similar type of issues because they were garbage..
09-09-2019 04:47 PM
My left ear bud is changing between being quiter then equal to my right earbud. I tried the equalizer thing and it worked for 1 minute.
12-09-2019 06:49 PM - last edited 12-09-2019 06:51 PM
I had a very low volume problem with my right ear bud.
Reseting and pairing with other devices didn't solve it for me. My Buds were bought abroad as a present, so I don't have the receipt for warranty and that's why I did the following:
1. Remove the factory wax/glue from the sound exit grid
2. Remove the metal grid (it will require a tool. I used a small pocket knife) and the dark mesh under it.
3. Clean the mesh under the grid (it had some ear wax between the mesh and the metal grid).
4. Put back the mesh and the grid.
Conclusion: I only recommend this if you are no longer covered by warranty and don't mind you will probably lose some of the water/sweat resistance. But this really worked for me. It was a cleaning problem caused by ear wax accumulated between the metal grid and the mesh under it.
17-09-2019 01:14 PM
I just had the problem, after reading all your experiences, i obviously tried them the......didn't work.
I did it anyway, so, what I did was, do you remember the superNES cartdriges? What did we do when they didnt work properly? We blew into it
I took off the silicone cap on the right bud, coveret tge eqrpeace with my mouth and blew veeeery gentle, almost nothing....and now it works!!!
Keep in mind, if you blow into the earpiece, to blow dry.... Do it on your own risk!!!
17-09-2019 05:48 PM
how do you know if you have a warranty
17-09-2019 06:33 PM