15-01-2024 08:51 AM
15-01-2024 11:54 AM
@emeles: When drying off the earbuds, remove as much of the liquid as possible by dabbing the earpiece, microphone, touchpad, touch sensor, and charging contacts with a clean, soft cloth. You should also shake the earbuds to help remove excess liquid. After drying off the earbuds, allow them to air-dry for at least 12 hours or an entire day before using them.
If the earbuds do not work after removing all excess liquid, and if they have been drying for more than one day, then please head to samsung.com > Scroll to the bottom of the page > Contact us, and reach out via your preferred channel, and an advisor will be able to provide further support.