I contacted DPD, and they informed me that Samsung must reach out to them before my items can be delivered. Asgharali has even provided a photo asserting that the package was delivered. This situation raises an important question: When will Samsung empower customers by offering a choice of delivery couriers? It's time for a more customer-centric approach to delivery options.
Could you provide the direct email address for Samsung's customer service team for filing complaints? Your assistance in this matter would be greatly appreciated. And also the Complaints department for DPD.