Complaints

[ShadowD]

Wow I've never seen a company with so many unanswered complaints.

Is there a complaints procedure?? or is it just a dead end???? Maybe it's the twilight zone.

[antikythera]

This is a user community forum so if you have a complaint about Samsung and post it here it may be nice to vent but Samsung staff won't typically see it unless it's flagged for moderation

[AsadM]

Hi @ShadowD, depending on what your complaint is regarding, this will need to be raised with a specific department. If you have a technical complaint, this can be raised with the Support Team via phone on 0333 000 0333. If it's a complaint regarding an order you've placed on the Samsung UK website, you can speak to the Online Shop Team via phone on 0330 726 7467.

[Pugs1957]

I don't think you have understood the purpose of the forum. It's primarily for members to help each other. If you have a formal complaint, you need customer services.

[Anonymous User]

Good luck talking to that shambles.

Read from scripts
Don't care at all
Not interested in the customer
Processes have no care for customer

I won't be buying from Samsung ever again quite frankly

[CGriff36]

Members should be allowed to share their opinion, and express concerns about products and/or related services.

[Athena84]

I am afraid complaint department does not exist . I am taking them to Ombudsman.  I have ordered an oven on 2/09/22 and guess what still waiting.  Contacted Samsung. It has been delayed twice after second time I rang them last week and turns out they not going to have one! Was buying on offer so now next one similar cost £350 well done samsung 

[Athena84]

Lol cost £350 more plus time of work for appliance that  never arrived.  Steer clear from them customer service is shocking 

[Athena84]

I totally agree. To all who tried and failed go straight to Ombudsman as customer complaints are never listened to and no solution given. Save your self time and sanity. 

[debbiew123]

Athena84, how do you make a compaint to the ombudsman? I am having the same problem and after a month of waiting for an item that their delivery company says was never received, they have refunded me as item now £150 more expensive, absolute nightmare with customer services, no communication between each other, let alone me, no-one takes ownership of your problem, no help, I agree, I feel like I have lost my sanity. There is NO customer service. I have asked to make a complaint and been ignored, and fobbed off. Horrendous.