Hi @ShadowD, depending on what your complaint is regarding, this will need to be raised with a specific department. If you have a technical complaint, this can be raised with the Support Team via phone on 0333 000 0333. If it's a complaint regarding an order you've placed on the Samsung UK website, you can speak to the Online Shop Team via phone on 0330 726 7467.
I am afraid complaint department does not exist . I am taking them to Ombudsman. I have ordered an oven on 2/09/22 and guess what still waiting. Contacted Samsung. It has been delayed twice after second time I rang them last week and turns out they not going to have one! Was buying on offer so now next one similar cost £350 well done samsung
Lol cost £350 more plus time of work for appliance that never arrived. Steer clear from them customer service is shocking
I totally agree. To all who tried and failed go straight to Ombudsman as customer complaints are never listened to and no solution given. Save your self time and sanity.