Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Change 2fa phone number

(Topic created on: 17-06-2022 07:41 PM)
Penglyn
First Poster
Options
Wearables

Hi there,

I recently lost my phone (Google Pixel 4a) and can no longer enter my Samsung account. When I choose to change the phone number, it asks for the IMEI and serial number of a Galaxy device that has been signed into the account. However, I am unable to provide this as I've never had a galaxy device, only a Fit e and Fit 2. When I enter the backup codes, it tells me they're incorrect, and I have no option to use the OTP code generated by Microsoft Authenticator.

Any ideas on what I could try?

Thanks

0 Likes
0 REPLIES 0