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Cant connect watch 6 classic to wear app

(Topic created on: 16-11-2024 07:49 PM)
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DM00SE
Journeyman
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Just bought a galaxy watch 6 classic and everytime i try and connect it to the wearable app it just has a fit and then asks me to log into my Google account which it's already done.  It won't take my Google email as it says it already exists on the device and wants me to create a new one and when I did it went straight back to that again. Can anyone help.

7 REPLIES 7
GoanGeek
Samsung Members Star ★
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Hi.
Long shot. Have you have any other previous devices connected to your Google account ?

Like old watches, fit bits etc.

Check under Google account devices and maybe remove any redundant devices that show up.
And then try again
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
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smg1
Troubleshooter
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Is the watch bought new? Then i would contact Samsung. Or even try the next idea below

If not, I think the only way is to factory reset the watch and reset it as a new device, even though it's new.

This will allow you to start fresh.

I hope this helps?
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DM00SE
Journeyman
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I have a brand new s24 ultra so it only has my buds 3 attached
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DM00SE
Journeyman
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I got the watch 2nd hand so it was reset and started from the start so I can't get into the watch to do anything. It seems like a wear app problem to me or Google as the watch it just sitting idly waiting where the phone app is going crazy.
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DM00SE
Journeyman
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It keeps opening Google play services to log in where the problem arrives. 

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DM00SE
Journeyman
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Disaster averted I forced closed the Google play services and went back to the wear app and it had a continue on it so went though the rest of setup. Thanks for your suggestions though fam

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Ferenc75
Hotshot
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Hi there,
I recommend to try out the clear cache partition on your watch and on your phone as well.

Watch clear cache:
https://youtu.be/ZGgRY1vNKTE?si=ZHBygcJ6APjmCWi8

Phone:
https://youtu.be/sLurXbSpCh8?si=SA9BgJkc0Fb9HQUs
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