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Can not install samsung health update.

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Apprentice

After Samsung Galaxy Watch 42mm with One UI update,  I can't install Samsung health update on the watch. Watch just disconnects when update is installing. I have Samsung Galaxy S9 (One UI)  &   Samsung Galaxy Watch 42mm (One UI).

69 REPLIES 69
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You can try to do it. Only, then report the result.
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Same problem here, with "Samsung health" and "Find my Car", two other apps work

 

Can confirm the disconnection of the watch after trying update.

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Apprentice

Same with my Galaxy Watch 46 and Samsung Note 8. Contacted Samsung Support, sent them the phone's log files. The reply is that I can return the watch for a replacement. How inadequate these people must be to offer to replace hardware for a software issue that will be present even on the new hardware!

 

Just FYI - factory resetting the watch doesn't change anything. As far as I can see, there is no way to update the app from the watch directly - in the My Apps list it shows all apps I have installed manually, but not the factory preinstalled ones.

 

The cache cleaning on the phone apps and services didn't work either.

 

This is a widespread problem reported all over the world. The ball is in Samsung to quickly provide a solution. Keep sending Samsung Support reports, so that they can sooner acknowledge the scale of the problem.

 

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Same in Italy
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Hello from Latvia.
I still have the same situation (bad).
No one knows what to do.
Samsung is silent.

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Hey guys I've got a some good news for you. At least most some of you :smiling-face: I've just updated Samsung Health on my Galaxy Watch 42mm.
There are two ways of doing this. The fist one works for some users only - but not me, so I've had to use the second one. Here we go:
1 - Turn OFF - BT on the Watch
2 - Enable WIFI and connect to some Wireless Network
3 - Hit Home button (Lower) and Launch Galaxy Store
4 - Tap three dots on the right side -> My apps -> AND SEARCH FOR -> Samsung Health -> Tap IT.

AND NOW
--- If you can see an option to UPDATE the app -> Option - 1)
5 - DO IT, and wait until it finish updating itself.
6 - Once completed, turn on BT and continue using it as usually.

--- If you CAN'T see an option to UPDATE the app, just an option to Run it -> Option - 2)
5 - you need to go back to the options and RESET your watch - I had to do that for some reason.
6 - pair it again, don't launch Samsung Health on the phone. Jump back to the point [1] - should work.
======================
Voila.

Anyways. I still can't see an option to select Galaxy Watch (as a source for my step counter - just ALL or my mobile) in Samsung Health on my phone. That's still an issue. Let me know if that works for you. Fingers crossed.

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Samsung Health doesn't appears in My Apps section / menu. I was able to do this with other apps but not with Samsung Health.

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Same here. 

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hmm, that's new... have you tried resetting your watch?
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Yes, but it was a soft reset.
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