Burn my skin

Ivojames75 · ‎15-09-2023

Samsung Galaxy watch classic 5 burning my wife skin, it has irritated her and made her uncomfortable

Glenntech · ‎15-09-2023

This is something that shouldn't be happening, and it's something Samsung would be interested to find out more about the issue.
If you go into your profile and send a direct message to @Sam_UK and explain the problem and give as much detail as possible
It's something that they would look into

BandOfBrothers · ‎15-09-2023

I agree with @Glenntech do send the message and kr contact your Samsung Support ASAP.

Until then desist from using the watch.

I wish you all the best @Ivojames75

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

WalterFox · ‎15-09-2023

From my personal experience, watch strip should not be too tight. There should be a slight looseness; otherwise, you may experience skin irritations. There must always be some space between the watch and the skin.

AaronAJ · ‎15-09-2023

@Ivojames75 We take these matters very seriously. Please send us a message via @Sam_UK and we'll be happy to help further here.

Daz73r · ‎16-09-2023

I have the watch pro5 but it's never got hot to burn but when the weather is hot I do find when you get a bit sweaty it becomes itchy so I losen the strap