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Original topic:

Buds 2 Problem with one bud

(Topic created on: 07-08-2022 10:50 AM)
Ashkaan
Apprentice
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Wearables

Hello. 

Until this morning everything was fine with my buds 2. But now, I have problems with the right bud. Its volume is too low while the left one is ok and while wearing them and turning on noise canceling, right bud starts to play a weird noise like a whistle.

I've checked buds with several devices. 

Do I need service or is there any solution? 

 

Edit: I bought themlast week.

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4 REPLIES 4
CarlH
Moderator
Moderator
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Wearables

Hey @Ashkaan. What phone do you have you Buds connected to please? 

Ashkaan
Apprentice
Options
Wearables

Galaxy s10. but also I'm encountering this issue connecting to my laptop.

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CarlH
Moderator
Moderator
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Wearables

Have you tried resetting your Buds, @Ashkaan? Take a look at this link from our US colleagues: https://www.samsung.com/us/support/answer/ANS00078085/

Ashkaan
Apprentice
Options
Wearables

Resetting and restarting didn't fix the issue. 

Do we have any idea about that whistle sound during noise canceling?

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