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Original topic:

Address for court proceedings

(Topic created on: 22/02/21 22:51)
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Hi,

I am really really struggling to get anywhere with the Samsung shop. Despite sending countless emails and spending over 10 hours on the phone, I am still not in receipt of my promised refund.

I would usually initiate a charge back but the credit card provider can only charge the original transaction amount and Samsung took my trade in which they have already recycled. 

Therefore I am left with no option but to take Samsung to court to get the full refund including the trade in + my costs back.

Has a) any one any experience of this and b) does anyone have the correct address to file the papers to?

Thanks all in advance. 

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steca41
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Assuming your in the UK use money claims online (MCOL). this is the proper way to set up a claim through the small claims court. you must first write to samsung a letter before action then after 14 days you can then submit a MCOL claim. https://www.moneyclaim.gov.uk/web/mcol/welcome
steca41
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address to send letter before action..
Samsung Electronics Uk Ltd - Head Office
Samsung House;
1000 Hillswood Drive 
Chertsey, Surrey
KT16 0PS
England
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