I am really really struggling to get anywhere with the Samsung shop. Despite sending countless emails and spending over 10 hours on the phone, I am still not in receipt of my promised refund.
I would usually initiate a charge back but the credit card provider can only charge the original transaction amount and Samsung took my trade in which they have already recycled.
Therefore I am left with no option but to take Samsung to court to get the full refund including the trade in + my costs back.
Has a) any one any experience of this and b) does anyone have the correct address to file the papers to?
Thanks all in advance.
I had the same problem.I reported it within first 4 days of purchase. I feel they were selling faulty goods through their website and have unfair return policy. I am gonna file court proceedings and have reported to trading standards too. Could you share advice provided by CAB or the key points please? I shall use it against them. Any update on what happened?