Active watch 2 not counting reps during workout

[nclifford]

My Samsung galaxy active watch doesn't work! Its gyroscope seems unable to detect movement when trying to count reps for a number of exercises. It's intermittent. Sometimes it's slow to start. Other times it starts counting but missed reps, other times it freezes. It also fails to detect stretches when reminded of hourly movement.

Is anyone else having these issues or is my watch broken? Please post replies.

[StelmariaonE7]

I know this comment is years old, but I was having this issue and because I read this I was able to change the setting from left to right, and it started counting properly finally. For some reason the watch defaults to left-hand wear, so please if anyone sees this try changing it to the correct hand before giving it up!